Residents of Gurgaon One in Sector 84 staged a protest on Saturday against the developer, raising multiple issues that have been plaguing the housing society for some time. The grievances range from malfunctioning lifts and a hike in common area maintenance (CAM) charges to a rise in the number of monkeys within the society premises, creating safety concerns.
One of the most pressing issues highlighted by the residents was the persistent problem of water seepage in the basement, which has reportedly caused visible damage to the building’s beams and pillars. Despite repeated complaints, residents allege that the developer has not taken any significant steps to address the issue.
Alok Shukla, a resident, voiced his frustration, stating, “The developer has arbitrarily raised the CAM charges from Rs 2.5 per sqft to Rs 3.8 per sqft including GST. Yet, there has been no improvement in services. Both the housekeeping staff and security personnel are inadequate, and the basement seepage, which is a major concern, remains unaddressed. Furthermore, there is a lack of transparency, as they refuse to share expenditure details and account books with us.”
The project, launched in 2013 with possession starting in 2017, is now home to around 700 families. However, the residents feel that the high maintenance fees do not reflect the quality of services provided. Harbhajan Singh, another resident, shared his concerns, saying, “Despite the high maintenance fees, we are not receiving even half of the promised services. There have been incidents of monkey attacks, but the facility management has taken no steps to mitigate the danger. People are worried for their safety, especially with small children playing in the compound.”
The frequent malfunctioning of lifts was another significant issue during the protest. Vikash Bajpai, a resident, recounted a harrowing experience, saying, “Lift malfunctions have become a regular occurrence. Just a month ago, I was stuck in the lift in C tower for five minutes. This is especially dangerous for elderly people and children. My wife now avoids taking the lift alone after getting stuck in it. Additionally, the service lift in C tower has been out of order for the past month.”
In response to the protest, an Alphacorp spokesperson stated, “The charges were marginally increased based on the rising cost of the inputs to accommodate the rising expenditures. Residents have been provided complete backup of cost and even the same had been closed in agreement with them a while back; however, a few with vested interests are propagating the same. Regarding the sewage water issue, we are following the rules and regulations and have promptly requested the civic body for a permanent solution a long time ago.”
Despite these assurances, the residents remain dissatisfied, demanding immediate action to address their concerns.
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